Shipping policy

Azizam Jewellery is a trading name of FABRICATE X LTD
Registered in England and Wales, Company No. 16105994
Registered Office: Bradford Court Business Centre, 123–131 Bradford Street, Birmingham B12 0NS
Email:  contact@azizamjewellery.co.uk 

Last updated: 1 September 2025

Processing Times

  • All orders are processed within 2–5 business days (Monday–Friday, excluding bank holidays).

  • Custom or personalised items may take longer to produce; expected timeframes will be stated on the product page.

  • You will receive an email confirmation with tracking details (if available) once your order has been dispatched.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout and depend on your location and chosen delivery option.

  • Estimated delivery times (after dispatch):

    • UK Standard Delivery: 2–5 business days

    • UK Tracked / Express Delivery: 1–2 business days

    • International Standard Delivery: 7–14 business days

    • International Tracked / Express Delivery: 5–10 business days

Please note: delivery times are estimates and may vary depending on courier services and local customs processing.

Countries We Ship To

Azizam Jewellery is based in the United Kingdom and currently ships to the following countries:

Europe

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czechia

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • United Kingdom

International

  • United Arab Emirates

  • Norway

  • Switzerland

  • Australia

  • New Zealand

If your country is not listed above and you wish to place an order, please contact us before purchasing.

International Shipping & Customs

For orders delivered outside the UK, customers are responsible for any customs duties, import taxes, VAT, or local handling fees imposed by their country. These charges are not included in our prices and must be paid by the recipient.

We are not responsible for delays caused by customs clearance procedures.

Order Tracking

  • If tracking is included with your chosen shipping method, you will receive a tracking link by email.

  • Some low-cost international options may not include tracking.

Risk of Loss & Damaged Parcels

  • Risk of loss passes to you once the goods are delivered to the address provided.

  • If your order arrives damaged, please contact us within 48 hours of receipt with photographs of the packaging and product. We will assess and arrange a replacement or refund if appropriate.

Shipping Restrictions

  • We cannot ship to PO boxes or military addresses in some countries.

  • Certain items may be restricted for shipping due to customs regulations (e.g. precious metals in some jurisdictions). If this applies, we will contact you to resolve or refund your order.

Late or Missing Orders

  • If your order has not arrived within the estimated timeframe, please first check with your local delivery office and courier tracking (if available).

  • If your order is still missing, contact us via the Contact Us section of our website or at  contact@azizamjewellery.co.uk , quoting your order number.

Contact Us

For shipping enquiries, please either:
📧 Email us at contact@azizamjewellery.co.uk , or
🌐 Use the Contact Us section of our website.